MADEIRA FOR SPAS

Calm starts with a quick reply.

Madeira books facials and treatments by text, remembers sensitivities, and keeps every client with the person they love.

In testing · Owner approval required before launch

4:12

Lumen Skin StudioText message

Example conversation

Client: can i get a facial with priya friday at 2?
Nora, Lumen Skin Studio's assistant: Priya's free Friday at 2! Want me to book your facial with her then?

Example conversation · Lumen Skin Studio (fictional)

Example business · Lumen Skin Studio (Spa)

TEXTS YOU GET EVERY DAY

The everyday texts, handled.

Afternoon options

In testing · Owner approval required before launch

Client: facial next week, ideally afternoon?
System check: CHECKED · next week · afternoon · Priya and Sam
Madeira: I can help with that. I found a few afternoon facial times next week. Which day works best?

Sensitivities

In testing · Owner approval required before launch

Client: fyi I have really sensitive skin
System check: REMEMBERED · sensitive skin · NOTE TO TEAM
Madeira: Thanks for telling us. I've saved that for your visits and let the team know.

Questions from settings

Client: is there parking?
System check: SETTINGS · Parking
Madeira: [OWNER: Lumen's example parking answer]

Moving a visit

In testing · Owner approval required before launch

Client: can I move my facial to saturday?
System check: FOUND · Facial · CHECKED · Saturday
Madeira: I can check Saturday and keep you with the same person. What time of day works?

A familiar person

In testing · Owner approval required before launch

Client: can I book with Priya again?
System check: PROFILE · last provider Priya · CHECKED
Madeira: Absolutely. What day works for you?

YOUR TEAM, IN YOUR WORDS

Your studio, in your words.

Madeira knows who offers each service, checks your live calendar and keeps moves with the same person unless the client chooses otherwise.

Multi-staff behavior is in testing · Owner approval required before launch

TEAM

Priya

SERVICES

[OWNER: map Priya's services]

SCHEDULE

[OWNER: add Priya's working days and hours]

TEAM

Sam

SERVICES

[OWNER: map Sam's services]

SCHEDULE

[OWNER: add Sam's working days and hours]

YOUR WORDS

providerfacialconsultationcalm

That's setup. Settings, not software.

MEMORY, IN YOUR WORDS

The team sees what matters.

Client memory is in testing · Owner approval required before launch

CLIENT'S WORDS

“I have really sensitive skin”

SAVED AS

NOTE · sensitive skin

WHAT HAPPENS NEXT

Saved on the client's profile and shown to the team before each visit.

Let your front desk text back.

A 15-minute walkthrough on your kind of business. Bring your trickiest client texts.